Widerrufsrecht

OushakAura – Direct from India | In-House Manufacturing

 

EU Right of Withdrawal

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, please contact us at oushakaura@gmail.com within 14 days of delivery of the last item in your order.

Please note: Under EU law, the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalized. This includes all custom-sized and custom-colored rugs ordered through OushakAura, which are manufactured specifically according to your approved specifications.

For standard (non-custom) rugs, the 14-day withdrawal right applies. Once we receive and inspect the returned item, we will process your refund. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

At OushakAura, every rug is handcrafted in our own production facility in India. This allows us to maintain strict quality standards and precise craftsmanship and offer custom sizing and color options tailored to your space.

Because many of our rugs are made to order, we kindly ask you to review this policy carefully before placing your order.

Custom Rugs (Size or Color)

Rugs that are custom-sized or custom-colored are made specifically according to your approved specifications.
For this reason, custom rugs are not eligible for return or exchange.

However, if a custom rug arrives damaged or defective, please contact us immediately. In such cases, we will arrange a replacement or refund, and all return shipping costs will be covered by us.

Standard Rugs (Non-Custom)

Standard (non-custom) rugs may be returned within 14 days of delivery, subject to the following conditions:

  • A 10% restocking fee will be deducted after inspection
  • The rug must be returned in like-new condition
  • The item must be unused, unwashed, and free from damage

Returns that do not meet these conditions may not be approved.

Return Shipping

  • Returned rugs must be shipped back via FedEx or UPS
  • Tracking information is required for all returns
  • Rugs must be professionally wrapped and securely packed to ensure safe transit
  • Return shipping costs are the responsibility of the customer, unless the rug is damaged or defective

Inspection & Approval

All returned rugs are subject to inspection upon arrival.
OushakAura reserves the right to deny any return if the item is not in like-new condition or does not meet the return requirements outlined above.

Damaged or Defective Items

If your rug arrives damaged or defective, please contact us within 48 hours of delivery and include:

  • Clear photos of the issue
  • A brief description of the problem

Once verified, we will arrange a replacement or refund, and all related shipping costs will be covered by us.

How to Initiate a Return

To start a return or report an issue, please contact us at

📧 oushakaura@gmail.com

Our team will guide you through the next steps.

Our Promise

As a direct manufacturer from India, we take pride in offering:

  • Premium materials
  • Custom sizes for any space
  • Careful color confirmation before production
  • Fair pricing without middlemen

Your satisfaction is important to us, and we are always here to help.