FAQ

Are your rugs handmade?

Yes. All our rugs are handwoven by skilled artisans using traditional methods. Each rug is crafted individually, which means slight variations may occur. These details confirm authenticity and make every piece unique.

What materials are used in your rugs?

Our rugs are made from 100% natural wool. We use high-quality fibers and natural or vegetable-based dyes to ensure softness, durability, and long-lasting color.

Do handmade rugs have imperfections?

Yes. Minor variations in color, pattern, or texture are normal in handmade rugs. These are not defects but signs of genuine craftsmanship.

How do I measure the correct rug size before ordering?

To choose the right size:

  • Living Room: Measure the seating area. Ideally, the front legs of sofas and chairs should rest on the rug.
  • Bedroom: Measure your bed and allow the rug to extend 12–18 inches on each side.
  • Hallways & Entryways: Measure the length and width of the space, leaving a small border on each side.

Always measure your space first and compare it with the rug size options listed on the product page.

Can I order a custom size or color?

Yes. Many of our rugs are made to order. If the size or color you need is not listed, contact us before placing your order, and we will guide you through the customization process.

What is the production time for a rug?

Since our rugs are handmade, production time depends on the size and design.

  • Standard rugs: Usually take 6–8 weeks to produce
  • Custom sizes or designs: May take slightly longer

We begin production only after your order is confirmed to ensure quality and accuracy.

Where do you ship from?

We ship directly from India, where our rugs are handcrafted in our in-house production facility. Shipping directly from the source helps us maintain quality control and authenticity.

How long does shipping take?

Shipping time varies by destination:

  • USA & Canada: 7–12 business days
  • UK & Europe: 6–10 business days
  • UAE (Dubai): 5–8 business days

Exact delivery times are shown at checkout once you enter your address.

Do you ship internationally?

Yes. We offer international shipping to the USA, Canada, the UK, Europe, the UAE, and other selected regions. Shipping is completely free worldwide. No hidden fees. Your total at checkout is exactly what you pay.

Do you offer discounts on a single rug?

Our rugs are individually handcrafted and priced based on factors such as design complexity, size, materials, and production time. While we do not run permanent discounts on single pieces, we occasionally introduce limited-time offers or seasonal promotions on selected designs.

If you are considering a specific rug and have questions about availability, sizing, or production timelines, we encourage you to contact us before purchasing. Our team is happy to guide you toward the best option based on your space, preferences, and budget.

For updates on offers and new arrivals, subscribing to our newsletter is the best way to stay informed.

📦 Do you accept bulk orders?

Yes. We welcome bulk and wholesale inquiries.

Bulk Orders:
Purchase in larger quantities to meet your inventory or project needs.
If you are an interior designer, retailer, or sourcing multiple rugs, contact us directly for pricing and production timelines.

Are your rugs suitable for high-traffic areas?

Yes. Wool is naturally durable and resilient. Our handwoven rugs work well in living rooms, dining areas, and other frequently used spaces when properly cared for.

How do I care for my wool rug?

To maintain your rug:

  • Vacuum gently with low suction
  • Rotate every 6–12 months
  • Blot spills immediately with a clean cloth
  • Avoid harsh chemicals
  • Use professional cleaning every 2–3 years

Proper care helps preserve color and structure.

Do your rugs shed?

Some light shedding is normal for new wool rugs. This will reduce over time with regular vacuuming.

Will the rug look exactly like the photos?

We photograph each rug carefully, but slight color differences may occur due to lighting and screen settings. Handmade rugs may also show subtle variations, which add to their character.

How long does a handmade rug last?

With proper care, a high-quality handwoven wool rug can last many years, often becoming more beautiful with age.