Shipping policy
At OushakAura, every rug is handcrafted to order in our own production facility. Because our products are handmade, we focus on quality, accuracy, and careful preparation before shipping.
Free Worldwide Shipping
We are pleased to offer free shipping worldwide.
- We sell and ship to customers across the United States, UK, EU, and other international destinations
- There are no shipping charges, regardless of order value or location
Processing & Production Time
All rugs are made to order.
Production typically takes 60–75 days from the date of purchase.
This timeframe allows us to:
- Handcraft each rug with care
- Confirm colors and sizing
- Maintain high quality standards
You will receive a notification once your order is ready to ship.
Shipping Carriers & Tracking
- Orders are shipped using trusted international carriers
- Tracking information will be provided once your order is dispatched
- Tracking updates may take some time to appear after shipment
Customs, Duties & Taxes
For international orders:
- Customs duties, import taxes, or local fees may apply depending on your country
- These charges are determined by local authorities and are the responsibility of the customer
- OushakAura is not responsible for customs delays
Estimated Delivery Times
Delivery times vary by destination and carrier.
Estimated timelines are provided for reference only and are not guaranteed.
Delays may occur due to:
- Customs clearance
- Carrier processing
- Weather or unforeseen circumstances
Damaged or Missing Packages
If your order arrives damaged or there is an issue with delivery, please contact us within 48 hours of receipt and include clear photos so we can assist you promptly.
Need Assistance?
If you have questions about shipping or your order, please contact us at:
We’re always here to help.